What sets us apart from any other IT company in Portugal

1 – Genuine certifications from the manufacturers that import the products

DataRoad is a certified partner of Ubiquiti, Cisco, Sophos, Fortinet, Dell, Microsoft, VMware, and Apple—among others. These certifications are not just for show. They represent technical expertise validated directly by the manufacturers of the systems and equipment we use. When we work on a network, a firewall, or a server, we do so with the right tools and the technical expertise needed to get it right the first time.

2 – The team that installs it is the same one that provides support

One of the most common problems in the IT market is subcontracting: a company sells the service, but someone else performs it—without knowledge of the client’s environment, without a track record, and without direct accountability. At DataRoad, that doesn’t happen. The team that installs the network is the same one that provides support for it. The person who configures the server knows every detail of your infrastructure. This continuity translates into faster responses, fewer errors, and a relationship of trust that is built over time.

3 – No-contract plan — our quality guarantee

IT Unlimited has no minimum contract term. Any client can terminate the contract at any time, without penalty. This is not a sales gimmick—it’s the most honest way to say that we stand behind our work. If we don’t deliver value, we don’t deserve to stay. And if we do deliver—as we have been doing—we don’t need contracts to tie anyone down.

4 – Immediate response, not just promises of a response. Immediate SLA for urgent incidents.

In the IT support market, SLAs are often just a fancy way of telling the customer how long they can expect to wait before receiving assistance. At DataRoad, we take a different approach: critical issues are treated as critical—they aren’t put in a queue. With 24/7 monitoring, our team is often already resolving the problem before the customer even realizes it exists.

5 – Nationwide coverage with a local presence

Having an office in Lisbon and claiming to serve the entire country is easy—but it’s not the same as having a real presence. DataRoad has the capacity to provide on-site support in Lisbon, Porto, Faro, Funchal, and Évora, with technicians who are familiar with local businesses and environments. For chains with multiple locations or companies with offices in different regions, this means the same level of service nationwide, with the same dedicated team.

Some of the industries we serve in the IT sector

Hospitality

DataRoad has the largest published portfolio of hotel projects of any MSP in Portugal. We serve boutique hotels, urban chains, and resort properties with solutions that include networks, guest Wi-Fi, hotel management systems, CCTV, firewalls, and 24/7 support. Because a hotel never closes—and neither can its IT systems.

Health and Clinics

Clinics, hospitals, and private healthcare facilities rely on DataRoad for the comprehensive management of their IT infrastructure. In environments where system continuity is critical—clinical records, networked medical equipment, internal communications—proactive monitoring and immediate response make all the difference.

Embassies and International Organizations

DataRoad has a proven track record of supporting diplomatic missions and international organizations based in Portugal, where security, confidentiality, and reliability requirements are the most stringent in the market.

International Companies in Portugal

Portugal is increasingly becoming the destination of choice for international companies looking to set up European offices. DataRoad is the go-to technology partner for these companies—with a bilingual team, experience in multinational environments, and the ability to integrate with global infrastructures.

Universities and Educational Institutions

Environments with hundreds or thousands of users, complex networks, and specific security requirements. DataRoad has experience with large-scale structured and wireless network projects for the higher education sector in Portugal.

SMEs and Growing Companies

Most of our clients are companies with between 10 and 200 employees who have realized that IT is too important to be handled reactively. IT Unlimited was created specifically for these organizations: enterprise-quality support at a cost appropriate for an SME.

Our Mission, Vision, and Values

Mission: To ensure that companies’ technology always works—with technical precision, immediate response, and a genuine partnership that goes far beyond a support contract.

Vision To be the leading MSP in Portugal for companies that demand absolute excellence in the management of their IT infrastructure—recognized for our results, transparency, and the trust we inspire in every client.

Values

Responsibility — When we take over a company’s IT operations, we assume full responsibility for their functioning. There are no problems that aren’t ours.

Transparency — We communicate clearly, present proposals without fine print, and report honestly — even when the news isn't the best.

Technical Excellence — We continuously invest in the training and certification of our team because we believe that doing well isn't enough—we must keep improving.

Partnership — Our clients aren’t just tickets in a help desk system. They’re companies with their own stories, challenges, and goals. We know them. We work with them—not just for them.

Availability — 24 hours a day, 365 days a year. Not just a slogan, but an operational commitment.

Awards and Honors

DataRoad has been recognized for the second consecutive year as one of the Top 5% of SMEs in Portugal, with an “Excellent” rating for Performance and Financial Stability. We are members of the On-Time Payment Commitment, reflecting our standards of integrity and sound management. We maintain a 5-star rating on Google with dozens of testimonials from real customers—all of which, without exception, were published organically.

We are certified partners of: Ubiquiti · Cisco · Sophos · Fortinet · Dell · Microsoft · VMware · Apple

DataRoad by the Numbers

• Presence in 5 cities — Lisbon, Porto, Faro, Funchal, and Évora
• 73% growth for two consecutive years and growth every year
• Dozens of active clients in critical sectors—hospitality, healthcare, diplomacy, education, and multinational corporations
• 24/7/365 support with continuous monitoring of the entire managed infrastructure
• Contracts without lock-in clauses — we stay because we want to, not because we have to

Why do the most demanding companies choose DataRoad?

Embassies choose DataRoad because security is non-negotiable.
Hotels choose DataRoad because a check-in issue at 2 a.m. can’t wait until Monday.
Clinics choose DataRoad because patient records can’t be inaccessible. Multinational companies choose DataRoad because they need a local partner who speaks their language—both technical and human. SMEs choose DataRoad because they’ve finally found an IT company that treats their problems as its own.

The common thread is always the same: these are organizations that have realized that information technology is too important to be left to chance.

We do IT right.

Contact Us

DataRoad offers a free, no-obligation initial meeting and audit. We analyze your company’s current infrastructure, identify vulnerabilities and opportunities for improvement, and present a clear proposal—no pressure, no fine print, and no obligations.

If you want to know what it's like to have your IT issues truly resolved, start here.