01 — Truly unlimited support, with no fine print

The word “unlimited” is used very loosely in the IT market. At DataRoad, it means exactly what it says: no hourly cap, no limit on calls, no extra charge for urgent requests, and no additional charge for on-site visits. The IT Unlimited contract covers everything—as many service calls as needed—for the same fixed monthly fee.

There are no surprises on the bill. There are no disputes over whether a particular service is included or not. When your company needs it, DataRoad is there. Simple.

02 — Proactive monitoring before problems arise

Most IT support companies operate reactively: they wait for the customer to call and report a problem, and only then do they take action. DataRoad operates the opposite way.

Our monitoring infrastructure tracks the status of all our clients’ systems in real time—servers, networks, firewalls, switches, backups, cloud services, and critical workstations. When a metric falls outside normal parameters, our team is automatically alerted and takes action before the issue becomes a visible failure.

In many cases, we solve problems that the client never even knew existed. That's not luck—it's our approach.

03 — Technicians certified by the manufacturers who import the products

Any company can claim to have “experienced technicians.” DataRoad can prove it with actual certifications issued by the industry’s leading manufacturers: Ubiquiti, Cisco, Sophos, Fortinet, Dell, Microsoft, VMware, and Apple.

These certifications are not just for show. They represent ongoing training, up-to-date technical knowledge, and direct access to manufacturers’ technical support—which translates into faster responses, more accurate solutions, and fewer trial-and-error situations in our clients’ infrastructure.

04 — The teams that install and configure the systems are the ones that will support the customer in the future

A common problem in Portugal’s IT market: the company that sells the service is not the same one that provides it. The technician who shows up at the client’s office is unfamiliar with the environment, has no prior experience with it, and won’t be the same person next time.

At DataRoad, that doesn’t happen. The team that installs the network is the same one that provides support for it afterward. The technician who configured the server knows every detail of the infrastructure. This continuity is incredibly valuable—in terms of response speed, diagnostic quality, and the trust the customer places in those who manage their IT systems.

05 — No loyalty program — we stay because we deserve to

IT Unlimited has no minimum contract term. No DataRoad customer is locked in. If at any time a company is not satisfied with the service, it can terminate the contract without penalties, without complicated procedures, and without any fine print.

This policy is not a sales gimmick. It’s our most honest way of saying that we believe in our work. A client who stays with DataRoad does so because they want to—because the service they receive justifies the investment. And it’s exactly that healthy pressure that keeps us giving our best in every project, every day.

06 — National coverage with a real local presence

It’s easy to be based in Lisbon and claim to serve all of Portugal. Having a physical presence and the ability to provide on-site support in Lisbon, Porto, Faro, Funchal, and Évora is another matter entirely. DataRoad has active teams and projects in all of these cities—which means that companies with multiple offices or regional operations receive the same level of service throughout the country, with the same point of contact and the same commitment to quality.

07 — Experience in the most demanding industries

DataRoad is not just another IT company. Over the years, we have specialized our services in sectors where the requirements for reliability, security, and availability are the highest.

Hospitality — Hotels in Lisbon and throughout the country rely on DataRoad for networking, guest Wi-Fi, PMS systems, CCTV, and 24/7 support. Because a hotel never closes—and neither can its IT systems.

Healthcare — Clinics and healthcare facilities where system continuity is critical and where patient data security is non-negotiable.

Diplomacy — Embassies and consular missions with the highest standards of security, confidentiality, and reliability.

International Companies — Multinationals and foreign companies setting up operations in Portugal that need a local partner who speaks their technical language and understands the requirements of global IT environments.

Higher Education — Universities and academic institutions with complex networks, hundreds of concurrent users, and specific security and performance requirements.

08 — Complete transparency in every detail

At DataRoad, customers always know what’s included, what’s been done, and how their infrastructure is performing. Monthly reports on system availability and status are presented in a clear and understandable way—without unnecessary technical jargon or meaningless data. Company management always has an up-to-date view of the health of their IT infrastructure without having to ask.

When there's a problem, we communicate it. When there's a suggestion for improvement, we clearly outline the costs and benefits. When something doesn't go as planned, we own up to it—and fix it.

09 — A documented and public track record of results

DataRoad publishes its projects. The hotels we’ve equipped, the networks we’ve certified, and the companies we serve—they’re all documented on our website, complete with details, context, and the results we’ve achieved. We don’t need vague promises or confidential references. Our portfolio speaks for itself.

We are also the MSP with the highest number of verified Google reviews in our industry in Portugal—all organic, all from real customers, and all public.

10 — Among the Top 5% of SMEs in Portugal, for two consecutive years

In 2022 and 2023, DataRoad was recognized as one of the Top 5% of SMEs in Portugal, with its Performance and Financial Strength Index rated as “Excellent.” This independent recognition validates not only the quality of our service, but also the financial health, management, and stability of the company our clients choose to work with.

When you entrust your company's IT to DataRoad, you're entrusting it to a stable, certified, and well-regarded organization—not to a company that might not be around tomorrow.