Ouro Rossio Hotel: 30 Wi-Fi access points, 55 rooms and a firewall

7-minute readDataRoad

A comprehensive project, from infrastructure to ongoing support

“DataRoad: IT specialists for hotels in Lisbon”

The project was developed and implemented entirely by DataRoad — from the technical specification and procurement of equipment through to installation, configuration, testing and training of the hotel’s staff. DataRoad took full responsibility for the establishment’s technological solution, in a six-storey building in the heart of Lisbon.

The solution implemented included:

30 wireless access points — Full, cloud-managed Wi-Fi coverage across all floors, guest rooms, communal areas, the restaurant and service areas, with round-the-clock monitoring and a complete separation between the guest network and the hotel’s operational network — protecting management systems, POS, PMS and video surveillance from unauthorised access.

55 CCTV surveillance cameras — comprehensive coverage of the hotel, including entrances, corridors, reception, car park and outdoor areas, with continuous recording, secure storage and remote access.

10 high-performance network switches — a switching infrastructure spread across the building’s six floors, ensuring stable, redundant and high-availability connectivity at all critical points.

Enterprise firewall — a perimeter security solution featuring internet access management, protection against external threats, VPN, network segmentation and traffic control based on user profiles.

Dedicated connection to the Altice data centre — configuration and integration of the connection to the Altice data centre, ensuring redundant internet access, high availability and operational continuity for the hotel’s critical systems, even in the event of a failure of the primary connection.

Full implementation and management of Microsoft 365 — configuration, migration and management of the cloud-based productivity and communication environment for the hotel’s teams.

Jobs — the supply, configuration and management of all IT equipment for the reception, administration and operations teams.

UPS — uninterruptible power supply systems — protection of all critical infrastructure against power failures, ensuring full operational continuity even in the event of a power cut.

DataRoad: specialists in wireless networks for hotels

The wireless network is the technological backbone of any modern hotel — and one of the most challenging pieces of infrastructure to design, implement and manage correctly. A poorly designed network means dissatisfied guests, negative reviews and reputational damage that no hotel can afford.

Over the course of more than a decade, DataRoad has developed its own proven methodology for wireless projects in the hospitality sector, based on three key pillars: full coverage with no blind spots, network security with complete isolation e frictionless guest experience.

Every project begins with a building-specific coverage study and radio frequency planning — ensuring a stable, consistent and high-speed signal in all rooms and communal areas, free from interference and without any complaints.

The guest network is always set up completely separately from the hotel’s operational network — thereby protecting management systems, point-of-sale systems, the property management system and CCTV cameras from any unauthorised access.

The wireless systems implemented by DataRoad are cloud-managed, monitored 24 hours a day and proactively updated — without any need for intervention from the hotel’s staff. When something falls outside the expected parameters, DataRoad is the first to know — and the first to resolve the issue.

IT Unlimited — support that never stops, for the hotel that never closes

Following full implementation, the hotel signed a contract IT Unlimited with DataRoad — the ongoing IT management service that ensures the stability, security and availability of your entire IT infrastructure, every day of the year.

IT Unlimited includes unlimited on-site, remote and telephone IT support, 24-hour monitoring and alert services, 365 days a year, proactive management of all systems, immediate response in the event of an incident and ongoing preventative maintenance — at a fixed monthly cost, with no minimum contract period and on-site visits included.

For a hotel operating around the clock, this solution is not a luxury — it is a necessity. Any technical failure — whether in the check-in system, the guest network or the security cameras — has a direct and immediate impact on the guest experience, the establishment’s reputation and its operational results. With DataRoad, that risk is eliminated.

DataRoad: the leading IT partner for the hotel sector in Portugal

This project reinforces DataRoad’s position as the leading specialist technology partner for hotels and accommodation providers in Portugal. With over a decade of experience in the sector, DataRoad now manages the IT infrastructure of some of the most demanding hotels in Lisbon, Porto and the Algarve:

• LX Arch Hotel — Rua Augusta, Lisbon — fully equipped IT network, WiFi 7 for guests, business-grade firewall, CCTV and IT Unlimited
• BePoet Hotel Baixa — Lisbon — IT infrastructure, wireless network and ongoing IT support
• Rossio Plaza Hotel — Lisbon — wireless networks, IT systems and IT Unlimited
• Nicola Rossio Hotel — Lisbon — comprehensive IT infrastructure and round-the-clock support
• Boavista Serviced Apartments — Porto — IT infrastructure and ongoing support
• Easy Hotel Lisbon — Lisbon — managed IT services and support
• BeHotel — Lisbon — IT and network support
• Balconies of Lisbon — Lisbon — IT infrastructure and ongoing support

At each of these sites, DataRoad has demonstrated its ability to implement and manage large-scale technology solutions in highly demanding hotel environments — with hundreds of concurrent users, critical systems operating around the clock, and stringent requirements for security, redundancy and network segmentation.

DataRoad is currently the IT partner with the largest published portfolio of hotel clients in Portugal — with proven expertise in integration with PMS, POS and access control systems, large-scale video surveillance, and connectivity to data centres to ensure redundancy and service continuity.

DataRoad would like to thank you for your trust

DataRoad would like to thank the hotel for choosing its services and reaffirms its unwavering commitment to ensuring the utmost stability, security and availability of the establishment’s entire IT infrastructure — 24 hours a day, 365 days a year, without exception.

Find out about our specialist IT services for hotels — and discover why Portugal’s most discerning hotels choose DataRoad.

FAQ — Frequently Asked Questions

What is DataRoad’s IT Unlimited service? It is a monthly IT management contract that combines proactive monitoring, unlimited on-site and remote support, advanced alerting and continuous reporting — ensuring that your company’s systems always run smoothly, without downtime and without unexpected costs.

Does IT Unlimited include support for corporate networks and Wi-Fi? Yes. Depending on the scope defined, the service includes the management and support of wired and wireless networks, wireless access points, connectivity, and the resolution of performance and availability issues — including in a hotel environment with separate guest and operational networks.

Is there continuous monitoring and reporting? Yes. DataRoad monitors the client’s IT environment 24 hours a day, 365 days a year, with automatic alerts and regular reporting — enabling a fully proactive approach where issues are resolved before they impact the business.

For what sort of businesses and hotels does this make the most sense? For hotels, clinics, businesses and organisations that value operational continuity, immediate response, predictable costs and a certified technical team that is always on hand. In particular, for establishments that cannot afford to have their systems down — whether due to the impact on the customer experience, their reputation or their financial results.

Does DataRoad have specific experience in the hospitality sector? Yes — it is one of the sectors in which DataRoad has the most experience and the most published case studies in Portugal. We manage the IT infrastructure of hotels in Lisbon, Porto and the Algarve, providing wireless solutions, CCTV, firewalls, 24/7 support and connections to data centres, all tailored to the specific needs of each hotel.

Your IT company for hotels

If your hotel needs a trusted IT partner — one capable of managing your entire IT infrastructure, ensuring that your systems are always available and responding quickly to any incident — DataRoad has the right solution for you.

Request an IT Unlimited quote for your hotel → Book a free technical audit → Speak to a DataRoad expert →

Do you run a hotel? DataRoad has extensive experience in implementing networks and providing IT support for hotels. Take a look at our IT services for hotels.

📄 Detailed success story: Ouro Rossio Hotel — Comprehensive IT infrastructure, Wi-Fi and CCTV for the hospitality sector in Lisbon — the challenge, solution and results of the project.

DataRoad — computer and wireless networks for businesses

A DataRoad is a Portuguese company specialising in managed IT services (MSP), headquartered in Alfragide (Lisbon) and with an active presence in Porto, Faro, Funchal, Évora, Setúbal and Beja. Since 2015, it has ensured the smooth running of IT infrastructures for businesses that cannot afford downtime — hotels, clinics, embassies, universities, multinationals and demanding SMEs — with a certified technical team, continuous monitoring and 24/7 support.

DataRoad specialises in corporate computer networks — structured and certified cabling, Layer 3 switching and PoE, and wireless networks Wi-Fi 6 and Wi-Fi 7 managed in the cloud. Each project begins with an on-site survey and a coverage study, to ensure stable performance and secure segmentation between the internal network, the operational network and the visitor network.

DataRoad Services

• IT Unlimited — round-the-clock IT support: unlimited support at a fixed cost, both remote and on-site, with incident management and rapid response.
• Computer networks and structured cabling: network design, installation and certification; Layer 3 switching and PoE.
• Enterprise wireless networks (Wi-Fi 6 and Wi-Fi 7): coverage study, cloud management and isolated visitor networks.
• Cybersecurity and corporate firewalls: perimeter protection, traffic control and threat mitigation.
• Servers, backups and disaster recovery: servers, NAS devices and centralised backups.
• CCTV video surveillance: video surveillance systems with continuous recording.
• Monitoring, alarm systems and reporting: real-time monitoring, automatic alerts and proactive interventions.
• IT consultancy and project management: relocation of premises, new facilities and modernisation of infrastructure.
• Cross-platform support: Windows and Apple environments, with comprehensive management of the IT infrastructure.