Managed Backup and Data Recovery

What's Included in the Service

✦ Automatic and Continuous Backup

Backups configured to measure for your organisation — with the frequency necessary for your business, without manual intervention. Files, databases, systems, applications and cloud environments are all protected in an integrated and transparent way.

✦ 3-2-1 Strategy: The Golden Rule of Data Protection

We have implemented the globally recommended backup strategy: 3 copies of the data, on 2 different media, with 1 off-site location. This ensures that even in the worst-case scenario — hardware failure, a fire on the premises or a local network attack — your data is always recoverable.

✦ Redundant and Geolocated Storage

Your data is replicated across multiple locations — on-premise, cloud or hybrid — eliminating any single point of failure. We work with leading European cloud infrastructures, ensuring data sovereignty and compliance with Portuguese and European legislation.

✦ End-to-End Encryption

All information is encrypted in transit and at rest using military-grade security standards. Your data reaches its destination securely and is only accessible by authorised personnel — ensuring not only security, but also compliance with the GDPR and Decree-Law no. 28/2019 of the Ministry of Finance, which mandates the off-site storage of backups.

24/7 Active Monitoring

Our team monitors backup jobs in real time, every single day of the year. When something fails — and sometimes it does — DataRoad acts immediately, before the client even realises there is a problem. We do not wait for you to call us. We anticipate.

✦ Regular Recovery Tests

An untested backup is a false sense of security. We carry out regular restoration tests to validate that the data is intact and that recovery works exactly as planned. You receive regular reports confirming the status of your backups and the results of the tests carried out.

✦ Contractually Defined RTO and RPO

We define recovery time objectives (RTO — how long until the business is back up and running) and recovery point objectives (RPO — the maximum amount of data that can be lost) with the client. These commitments are written into the contract and are fulfilled. They are not promises — they are obligations.

✦ Protection for Cloud and Microsoft 365 Environments

Many companies think that data in Microsoft 365, Google Workspace or other cloud services is automatically protected. They aren't. The responsibility for protecting this data lies with the client. DataRoad ensures dedicated backup for cloud environments, including Exchange Online, SharePoint, Teams, OneDrive and other critical services.

✦ Rapid Incident Recovery

When a failure occurs, every minute counts. Our team is prepared to act quickly in the recovery of systems, data and applications — minimising downtime and the impact on your business.

Solutions Tailored to Your Sector

DataRoad is not a one-size-fits-all solution. We have an in-depth knowledge of the sectors we serve and design each backup strategy according to the specific needs of each client.

Hospitality and Tourism Reservation data, property management systems (PMS), guest information, invoicing — a restaurant or hotel brought to a standstill by data loss during a peak season weekend means immediate financial loss and a compromised reputation. We guarantee maximum availability and ultra-fast recovery.

Health and Clinics Clinical data is among the most sensitive in existence. GDPR compliance is mandatory, confidentiality is non-negotiable and service continuity is critical. DataRoad implements certified solutions for the healthcare sector, with protection and auditing levels that meet all regulatory requirements.

Education E-learning platforms, student data, academic management systems — DataRoad protects the infrastructure of educational institutions with scalable and easily managed solutions.

International and Multi-site Groups Businesses with operations in multiple countries or locations require a centralised yet flexible backup strategy. We manage complex multi-site environments, ensuring complete visibility and consistency in data protection across the entire organisation.

Public sector Strict compliance with legal public data protection requirements, featuring audit reports and defined SLAs for public bodies.

Why DataRoad and Not Another Company?

The question that decides everything

When was the last time someone restored a file from your backups, from start to finish, and confirmed that the result was correct?

If the answer isn't immediate, in practice there is no backup — there's a process that runs every night and nobody knows if it works. It's the first thing we check, and the one we most often find failing.

There are many companies that sell backup. DataRoad is different for three fundamental reasons.

1. Local Presence Nationwide With teams in Lisbon, Porto, Faro, Funchal and Évora, DataRoad combines the capability of a national technology partner with the proximity of a local supplier. When you need us, we are close by. We are not just a phone number in some call centre somewhere.

Total Responsibility We don't install the software and disappear. We manage, monitor, test and respond. If something goes wrong, it's our problem — we don't leave the client alone to try and figure out what happened.

3. No Surprises Everything is contractually defined: what is included, the SLAs, response times, recovery tests and periodic reports. You know exactly what you are paying for and what you can expect.

Questions You Should Ask Today

Before continuing, answer these questions honestly:

Do you know when the last backup of your data was made? Has anyone tested if this backup is recoverable? Are your Microsoft 365 data protected? Do you know how long it would take to recover everything in the event of a disaster? Does it comply with Decree-Law No. 28/2019 with off-site backups?

If any answer was “I don't know” — It is time to act.

Start Today. No Obligation.

DataRoad offers a free evaluation of your current backup strategy. In less than an hour, our team reviews the current state of your data protection and provides you with a report detailing the identified gaps and recommendations to fix them.

There is no obligation. There is no small print. Just clarity on whether your data is truly protected — or not.

Frequently Asked Questions