3 min read DataRoad In short Response times increasing without explanation or compensation. There is no formal SLA - or there is, but no one measures it. No proactive monitoring: it is always the company that discovers the problems. Everything depends on a single
IT Support – IT Services for Businesses
This category brings together DataRoad's articles and resources on IT support directed at small and medium-sized enterprises that do not have, nor intend to have, their own IT department. In these cases, DataRoad assumes the role of an external IT department, covering everything from the maintenance of servers and workstations to software licence management, basic cybersecurity, and annual technological investment planning. An SME without an internal technical team faces specific risks, such as poorly sized equipment purchasing decisions, the absence of an update and backup policy, or reliance on a single employee who “knows about computers”. The IT assistance provided by DataRoad in such cases includes an initial audit of the IT infrastructure, a preventive maintenance plan, and a single point of contact for any technological query, eliminating the need to manage multiple suppliers simultaneously. This model is common in companies with between 10 and 100 employees, at the stage when the volume of support requests is no longer sustainably handled informally. To find out about the local and immediate support service that underpins this model, see Local and Immediate IT Support for Businesses.
3 min readDataRoadIn this articleDataRoad inaugurates new facilities in Lisbon and reinforces capacity to…🚀 A new phase for DataRoad — more space, more capacity, more…💼 Working environment optimised for performance and innovation🌱 Sustainability as a pillar
5 min read DataRoad DataRoad is a certified, qualified company with experience in IT services for businesses, operating as an MSP (Managed Services Provider). Whatever your needs, we have the experience and technical resources in the field.