Full IT Outsourcing
The entire IT department on a fixed-term contract
Unlimited support, 24/7 monitoring and written SLAs
Reinforcement for the In-House Team
Strengthen your team with certified specialists
Cyber security, projects and second-line support
IT Outsourcing in Portugal
IT Outsourcing: a complete IT department, without the cost of setting one up
Hiring, training and retaining an in-house IT team costs tens of thousands of euros a year — and still leaves you vulnerable to absences due to holidays or sick leave, as well as technologies that nobody fully understands. With DataRoad’s IT outsourcing, your company hands over its entire IT operation to a certified team in Lisbon, for a fixed monthly allowance, with written SLAs and measured results. In Portuguese and English.
What is IT outsourcing — and why does it make sense now?
IT outsourcing involves entrusting the management of your company’s IT to a specialist partner — a Managed Services Provider (MSP) — rather than keeping it in-house. The partner takes responsibility for user support, servers, the network, security, backups and communications, and guarantees all of this with contracted response times.
For most companies with up to 250 employees, the maths is simple: a single in-house technician costs over €30,000 a year, knows only a fraction of the necessary technologies and has no replacement when they’re absent. Outsourcing gives you an entire team — systems, networks, cybersecurity, cloud and voice — for less than the cost of that single salary, with ongoing support and documented knowledge that doesn’t simply vanish when someone leaves the company.
What we deliver
Unlimited helpdesk support
Remote, telephone and face-to-face support for your users, with no limit on the number of requests and no hourly charges. Your staff ring us, and we sort it out.
24/7/365 monitoring
Servers, networks and critical services are monitored minute by minute, with real-time alerts. We detect issues and take action before they bring operations to a halt.
Cybersecurity and backups
Managed firewalls, endpoint protection, access policies and backups tested against a recovery plan. GDPR compliance included.
Networks and professional Wi-Fi
Design, installation and management of wired and wireless business networks — from the office to the warehouse, from the hotel to the clinic.
Microsoft 365 and the cloud
Comprehensive Microsoft 365 management, optimised licensing and migrations with no downtime.
Voice communications
Hosted IP PBX telephone systems, with automated call handling, queues and reports — all included in the same contract.
Three models, depending on your circumstances
| Model | For those who | How it works |
|---|---|---|
| Full outsourcing | Companies without an in-house IT team | DataRoad is your one-stop IT department: users, infrastructure, security, suppliers and projects — we take care of it all for a fixed monthly fee. |
| Reinforcement for the in-house team | Companies with overburdened in-house IT departments | Your team takes care of day-to-day operations; we handle 24/7 monitoring, cybersecurity, specialist projects and second-line support. |
| Project-based outsourcing | One-off requirements and changes | Migrations, office relocations, new networks, and the opening of new branches in Portugal — carried out by a certified team, from start to finish. |
Why Portugal — and why DataRoad?
Portugal has become one of the favourite destinations for international companies: a time zone aligned with London, technical talent, competitive costs and European stability. If your company is settle in Portugal or putting together a team on a nearshoring, DataRoad takes care of everything that connects, protects and supports this operation — the office, the network, workstations, security and communications — with customer service in Portuguese and English and proven experience with multinational companies, embassies and international schools.
- 11+ years in operation and 232+ companies monitored across the country;
- Our own certified team Cisco, Fortinet, Sophos, Microsoft, Dell, HP and VMware;
- Documented and measured SLAs: 99.9% availability and an average response time of less than 2 hours;
- No loyalty scheme — customers stay because they want to, not because they’re bound by a contract;
- 5.0 stars on Google with dozens of reviews from real customers.
How much does IT outsourcing cost?
IT Unlimited plans with a fixed monthly fee: Essential (100% remote and telephone support, minimum 10 workstations), Premium (including travel and Microsoft 365 management) and Premium 365 (24/7/365 cover). No long-term commitment. Tailor-made solutions for complex infrastructure.
How it begins
Diagnosis
A free assessment of your infrastructure, risks and current costs — with no obligation.
Proposal
A written plan and agreement, with a clear SLA and scope. Response within 24 working hours.
Transition
Onboarding completed within 30 days, without disrupting operations or users.
Operation
Unlimited support, 24/7 monitoring, reports and regular follow-up meetings.
Companies that have already outsourced their IT to DataRoad
Network and communications infrastructure in a large-scale industrial food production facility.
Comprehensive IT infrastructure for the Portuguese operations of an international car hire company.
IT network and support at the Lisbon campus of a European university college.
Frequently asked questions about IT outsourcing
Do we lose control of our IT when we outsource?
No — you own it. You receive regular reports, a customer portal showing the status of all orders, and full documentation of your infrastructure, which remains yours. You’re always in charge; we carry out the work and are accountable under the SLA.
What if we already have an in-house technician or team?
To add to that: the in-house team remains closely involved with the business, whilst we take care of 24/7 monitoring, security, projects and second-line support. This is the model used by several of our client companies.
How long does it take to switch suppliers?
A typical onboarding process takes 30 days: we carry out an inventory, document everything and take over gradually, without any downtime. If you’re switching from a previous supplier, we’ll handle the transfer of access rights and credentials.
Do you work with foreign companies setting up in Portugal?
Yes — it’s one of our specialities: multinational companies, embassies and international schools. Communication in English, European invoicing and experience in setting up offices from scratch.
Are we tied into a long-term contract?
No. There is no minimum contract period for IT Unlimited plans. The commitment is renewed every month based on the quality of the service — not on contractual terms.
Please get in touch with us before hiring another technician
Tell us about your operations and receive, within 24 working hours, an IT outsourcing proposal setting out the scope, SLA and fixed-term contract. No obligation.
Request a quote for IT outsourcingDataRoad Support Plans
Your company’s IT
in the right hands
- Remote and telephone support
during working hours - 24/7 monitoring
with automatic alerts - Incident response with an SLA
- Update management
security patches - Monthly report
- Dedicated helpdesk
by email and telephone
- Unlimited in-person support
- with travel included
- Advanced 24×7×365 monitoring
- Comprehensive fleet management
- Cybersecurity included
(firewall, managed antivirus) - Aggressive SLA — immediate response
critical incidents - No limit on hours
- Dedicated helpdesk
during working hours
- Everything that’s included
at IT Unlimited - 24 hours a day, 7 days a week, 365 days a year support
- including weekends and public holidays
- Dedicated technical account manager
- Regular IT strategic alignment meetings
- Business Continuity Plan (Disaster Recovery)
- Priority access to network and infrastructure projects
- Customised executive reports
Some of the companies that entrust their infrastructure to DataRoad,
sectors where a system outage costs far more than IT support
![mun[it] logo, a digital marketing agency — a DataRoad client](https://www.redes-informatica.pt/wp-content/uploads/2025/04/munit.png)
// OUR IT SERVICES
Discover all the benefits
Support & IT Implementation
Wireless Networks
Installation, configuration and deployment of corporate and business wireless network solutions, including management
IT Security
IT security and information protection solutions for workstations, servers and computer networks
Helpdesk Support
IT support for users, provided on-site, remotely and over the phone. Ongoing and business-focused support
IT Unlimited Contract
On-site, remote and telephone support for all a company’s IT systems
Backups
Information security with monitoring and alert systems. Local and remote backups. Disaster recovery solutions
Computer Networks
Computer network maintenance, implementation, management and optimisation
IT Consultancy
Analysis, management and optimisation of IT solutions, networks, IT systems and IT security
Cloud Solutions
Cloud-based security, sharing and collaboration solutions: 365 and G Suite. Implementation, management and maintenance
// Testimonials from our customers
What do the
Our Customers
António BrásCEO
João Carlos VicenteCFO
Gustavo Barbosa NevesCOO
Rodrigo Guerreiro
Ricardo RodriguesCEO
Carlos da MataCEO
João Andrade MoreiraIT
Ricardo Silva CostaIT
Pedro RibeiroCEO
Susana CostaCEO
// Our IT services
Business IT Support
A fully-fledged IT department, without the cost of setting one up. Management of workstations, servers, networks and security for a fixed monthly fee, with a defined SLA and our own teams in Lisbon and Porto.
Services IT for businesses
From day-to-day helpdesk support to critical infrastructure: a single point of contact for all your company’s IT needs, with contractually agreed response times.
IT Unlimited
Unlimited IT support for a fixed monthly fee, including on-site visits and with no minimum contract period.
Find out moreNetworks and Structured Cabling
Design, installation and certification of cabling, Layer 3 switching and PoE power supply.
Find out moreBusiness WiFi 6 and 7
A study of coverage, installation and centralised cloud-based management, with networks segregated by profile.
Find out moreManaged Cybersecurity
Enterprise firewall, traffic segmentation, managed antivirus and secure remote access.
Find out moreServers, Cloud and Backups
Servers, NAS, Microsoft 365 and backups with restoration tested on a regular basis.
Find out moreIP Communications and CCTV
IP telephone systems and video surveillance with continuous recording and GDPR compliance.
Find out moreThe technologies we have mastered, certified by the manufacturers
We work exclusively with enterprise platforms, and our team is certified in each of them
Contact us now
Contact Form
Request a quote from DataRoad. We’ll take care of the rest with a prompt and clear response to support your business’s needs.
Tell us what you need. IT support, network installation, cyber security, an office move or simply a second opinion on your IT infrastructure — we’re here to help.
Please fill in the form and a specialist technician will contact you on the same day.
Ouro Rossio Hotel: 30 Wi-Fi access points, 55 rooms and a firewall
DataRoad has installed 30 Wi-Fi hotspots, 55 CCTV cameras and a firewall at the Ouro Rossio Hotel in Lisbon. Take a look at the project and request a quote.
IT Unlimited: unlimited IT support for businesses
Unlimited, proactive IT support for businesses that can’t afford to stop. Find out more about DataRoad’s IT Unlimited and request a quote.
Lambert Clinic: IT Unlimited at the new Corroios branch
The Lambert Clinic has opened its Corroios branch and has once again chosen DataRoad to provide its full IT support. Read the case study.
Harlan & Poston Group: IT Unlimited in Portugal and the UK
The Harlan & Poston Group has chosen DataRoad for its IT Unlimited support contract. Find out what’s included.
Clínica Mulher: 192 network access points, Wi-Fi 7 and a firewall
A complete network comprising 192 access points, Wi-Fi 7, a firewall and IT Unlimited at the new Clínica Mulher in Sete Rios. View the project.
IT Unlimited IT support for businesses
Comprehensive maintenance, certified support and round-the-clock assistance for your company’s IT infrastructure. Find out what’s included in IT Unlimited.
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Case studies reais
Networks, Wi-Fi, servers and security systems installed and managed by us — in hotels, clinics, offices and multinational companies operating in Portugal.
Forward College — IT network and support at the Lisbon campus
Forward College, a European higher education institution with a campus in Lisbon, has chosen DataRoad as its IT partner for its operations in Portugal. U...
View the case
Magnelusa — Computer network installation
Magnelusa, a leading Portuguese company in its sector, commissioned DataRoad to install the IT network at its premises. It was necessary...
View the case
Klass Wagen — IT infrastructure for car hire operations in Portugal
Klass Wagen, a rapidly growing international car hire company in Europe, has entrusted DataRoad with the IT infrastructure for its operations in Portugal....
View the case
Panike — Network and communications infrastructure in the food industry
Panike, a leading national name in the production of pastries and baked goods, has chosen DataRoad to strengthen the network and communications infrastructure of its...
View the case
Public Sector
SSAP: structured networks and 56 Wi-Fi 7 access points across three buildings
Structured networks and 56 WiFi 7 access points in three buildings belonging to the Public Administration’s Social Services, following a public tender.
View the case
Companies - Multinationals
ReStream — Complete IT network (Wi-Fi 6, firewall, Starlink) in the office...
A fully equipped IT network at ReStream’s office in Cascais: Wi-Fi 6, a firewall and a Starlink connection for redundancy.
View the case
Companies - Multinationals
Reltio — IT Unlimited IT maintenance and consultancy at the Li... office.
IT Unlimited IT maintenance and consultancy at Reltio’s Lisbon office, with support provided on a fixed monthly fee basis.
View the case
Hospitality
LX Arch Hotel (Rua Augusta, Lisbon) — Full IT set-up, Wi-Fi 7,...
A comprehensive IT installation at the LX Arch Hotel on Rua Augusta: WiFi 7 in all rooms, CCTV and ongoing IT management.
View the caseClinics and Health
Lambert Clinic (Corroios) — Comprehensive IT support from IT Unlimited, network and Wi-Fi...
Comprehensive IT support, including corporate network and wireless services, at Clínica Lambert in Corroios, under an IT Unlimited contract.
View the case
Clinics and Health
Clínica Mulher (Twin Towers, Sete Rios) — Full IT network, WiFi 7 and...
A fully equipped IT network, Wi-Fi 7 and Unlimited IT support at Clínica Mulher, in the Twin Towers in Sete Rios, Lisbon.
View the case
Hospitality
Ouro Rossio Hotel — Comprehensive IT infrastructure, Wi-Fi and CCTV for guests...
How we fitted out the Ouro Rossio Hotel, in Restauradores, with a complete IT infrastructure: a network, Wi-Fi for guests and CCTV.
View the caseLatest news
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IT support for businesses on the Setúbal Peninsula: what sets the region’s needs apart, when face-to-face contact is essential, and the four questions to ask before engaging a local partner.
Enterprise Wireless Networks: Why Home Wi-Fi Isn’t Up to the Job
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