IT services for hotels — unlimited IT support, networking and cybersecurity

A hotel cannot stop. Neither the check-in, nor the guests' Wi-Fi, nor the reservation system, nor the CCTV cameras, nor the restaurant POS. When technology fails in a hotel, the impact is immediate: dissatisfied guests, a blocked reception, negative reviews and lost revenue. That is precisely why dozens of hotels in Portugal trust DataRoad as their technology partner — because we know that in the hotel industry there are no second chances.

The problem we know well

Most hotels in Portugal do not have an in-house IT department. And even those that do have a resident technician know that a single person cannot cover networks, Wi-Fi, servers, cybersecurity, CCTV, POS and hotel management systems all at once. The result is predictable: problems that pile up, slow responses, different suppliers for each area and no one with a complete overview of the infrastructure.

DataRoad solves this at the root. With the IT Unlimited model, the hotel gains a complete IT department — without recruiting, without training, without managing — for a fixed monthly cost and with no loyalty contract.

What DataRoad does for the hotels it serves

We do not sell hours or ad-hoc interventions. We assume full responsibility for the hotel's technological infrastructure, including all areas critical to daily operations.

In the networking and connectivity field, we design and install structured networks from scratch, featuring Cat6 and Cat6A certified cabling, organised rack cabinets, managed switching and departmental network segmentation. We separate traffic for reception, the back office, management systems and guests, ensuring performance and security across all segments.

In hotel Wi-Fi, we implement high-density enterprise Wi-Fi solutions using Ubiquiti equipment, specifically scaled for the hospitality environment. We cover guest rooms, public areas, restaurants, event rooms, and outdoor zones, featuring custom-branded captive portals matching the hotel's brand and centralised management of the entire wireless network.

In cybersecurity, we install and manage Sophos, Fortinet or Cisco firewalls, configured to suit the hotel's operation. We protect guest data, payment systems and internal communications, with continuous monitoring and immediate response to any threat or intrusion attempt.

For video surveillance and CCTV, we design and install IP video surveillance systems integrated with the network infrastructure, covering entrances, corridors, car parks, service zones and common areas. All system management and maintenance is included in the IT Unlimited contract.

In day-to-day support, we guarantee unlimited technical assistance — on-site, remote and by telephone — for any incident, from a reception computer that won't turn up to a failure in the PMS server. The DataRoad technical team knows the hotel environment, the installed systems and the operational priorities of each department.

Why the IT Unlimited model works so well in the hospitality industry

The traditional IT support model — paying by the hour or per call-out — is particularly punishing for hotels. A hotel has unpredictable peaks of incidents: a PMS update that goes wrong on a night of full occupancy, a router that fails in the middle of an event, a network problem affecting the check-in of a group of 80 people. With the hourly model, each of these problems is a surprise invoice. With DataRoad's IT Unlimited, everything is included.

The hotel pays a fixed monthly fee that covers all interventions, call-outs and monitoring. There is no call limit, no extra charges for call-outs and no minimum contract period. If at any time the hotel is not satisfied, it can leave without penalty. This model aligns DataRoad's interests with those of the hotel: the fewer problems there are, the better it is for both. That is why we invest in prevention, proactive maintenance and 24/7 monitoring — because resolving an issue before it happens costs less than repairing it after it fails.

Hotels that already trust DataRoad

Density, not coverage

The usual question is whether the signal reaches the furthest bedroom. The right question is how many devices are going to be connected on that floor at ten at night — mobile phones, laptops, televisions and tablets add up quickly.

Sizing for coverage produces a nice map and unhappy guests. Sizing for density costs more access points and solves the problem once and for all.

DataRoad was chosen by the LX Arch Hotel, on Rua Augusta in Lisbon, for the complete installation of the computer network, Wi-Fi configuration, firewall, CCTV systems and a permanent IT Unlimited support contract. EasyHotel Lisbon, BeHotel, Rossio Plaza Hotel, and BePoet, amongst others, also trust DataRoad to ensure that their systems operate without interruption, every day of the year.

Every hotel project we execute is documented, published and shared — because we believe that transparency and results speak louder than any commercial promise.

What sets us apart from other hotel IT providers

We have genuine certifications from the manufacturers that equip the world's best hotels: Ubiquiti, Cisco, Fortinet, Sophos, Dell, Microsoft and VMware. We do not subcontract — the team that installs is the same one that provides support afterwards. We know the hotel environment: we know that room Wi-Fi is just as important as breakfast, that check-in cannot wait for a technician and that a network failure at 23:00 on a Saturday cannot wait until Monday.

We have a presence in Lisbon, Porto, Faro, Funchal and Évora, which means we can serve hotel chains with multiple units in different regions of the country with the same level of service and the same go-to team.

Hotel Ready Package — everything a hotel needs, in a single partner

For new or refurbished hotels, DataRoad offers the Hotel Ready package: a turn-key service covering the entire cycle, from the technical survey during the construction phase to full activation on opening day. It includes network design, cabling installation, enterprise Wi-Fi, firewall, CCTV, systems configuration and transition to an IT Unlimited contract with permanent support. A single point of contact, a single contract, zero worries.

Opening a hotel? Discover the Hotel Ready package.

Every new hotel that opens in Portugal needs complete IT infrastructure before receiving its first guest — structured cabling, Wi-Fi, firewall, CCTV, management systems and ongoing support. The problem is that many developers leave IT until the end of construction, use several different suppliers and end up with fragmented solutions, unpredictable costs and problems on opening day.

DataRoad's Hotel Ready package solves this with a turnkey approach:

Phase 1 — Design (during construction) Technical building survey, requirements definition with hotel management, network and Wi-Fi design with coverage study, equipment specification and CCTV infrastructure planning. All coordinated with the contractor and architect to avoid rework.

Phase 2 — Installation (pre-opening) Installation of certified structured cabling, rack assembly, installation and configuration of switches, Wi-Fi access points, firewalls, CCTV cameras, UPS systems and connection to the data centre. Configuration of Microsoft 365, workstations and integration with PMS and POS systems. Comprehensive testing of the entire infrastructure.

Phase 3 — Activation and ongoing support On the opening day, everything runs smoothly. From then on, the hotel switches to the IT Unlimited contract — unlimited support, 24/7 monitoring, proactive maintenance and on-site visits included. One partner, one contract, zero worries.

Why the most demanding hotels choose DataRoad

Risk-free model — IT Unlimited has a fixed monthly fee, with no limit on hours, no call-out charges and no long-term contract. If you’re not satisfied, you can leave whenever you like. This freedom means we have to earn the hotel’s trust every month — and that’s exactly how we want to work.

Certifications from the right manufacturers — Ubiquiti, Cisco, Fortinet, Sophos, Dell, Microsoft and VMware. We do not subcontract — the team that carries out the installation is the same one that subsequently provides support and is familiar with every detail of the hotel’s infrastructure.

Genuine experience in the hotel industry — We know that Wi-Fi in the room is just as important as breakfast. That check-in can’t wait for a technician. That a network failure at 11 pm on a Saturday can’t be put off until Monday. DataRoad has the largest published portfolio of hotel clients of any MSP in Portugal.

Nationwide coverage — Locations in Lisbon, Porto, Faro, Funchal and Évora. Hotel chains with multiple properties across different regions of the country can count on the same standard of service and the same dedicated team.

The sooner we get involved in the planning, the lower the costs and the fewer surprises you’ll have on the day of the opening.

Request an assessment of your hotel’s IT infrastructure

If your hotel is already up and running, we’ll carry out a comprehensive, free audit of your infrastructure — network, Wi-Fi, security, systems and equipment — and provide a report with clear recommendations and a no-obligation IT Unlimited proposal. If you’re building or refurbishing a hotel, please get in touch with us during the design phase. The sooner we’re involved in the IT planning, the lower your costs and the fewer surprises you’ll face on opening day.

Frequently Asked Questions — IT services for hotels

What is DataRoad’s IT Unlimited service? It is a monthly IT management contract that combines proactive monitoring, unlimited on-site and remote support, advanced alerting and continuous reporting. The hotel pays a fixed monthly fee that covers all service calls and on-site visits — with no limit on the number of calls, no extra charges for urgent issues and no surprises on the bill.

Does IT Unlimited include network and Wi-Fi support? Yes. The service includes comprehensive management and support for wired and wireless networks, wireless access points, connectivity and the resolution of performance issues — including guest networks and separate operational networks, with customised captive portals.

Is there monitoring outside business hours? Yes. DataRoad monitors the hotel’s IT environment 24 hours a day, 365 days a year, with automatic alerts and proactive intervention. A fault at 2 am on a Sunday is detected and dealt with in exactly the same way as a fault at 10 am on a Tuesday.

For what sort of hotels does this make the most sense? For any hotel that values operational continuity — from 20-room boutique hotels to properties with over 200 rooms, complete with a restaurant, spa and function rooms. IT Unlimited adapts to the scale and complexity of the operation.

Does DataRoad install networks in new hotels whilst they are under construction? Yes. The Hotel Ready package covers the entire cycle — from the technical survey during construction to full activation on opening day. The earlier we integrate IT planning, the lower the costs and the less rework required.

Which brands and equipment do you use? We work with Ubiquiti (Wi-Fi and switching), Cisco, Sophos and Fortinet (firewalls and security), Dell (servers and workstations), Microsoft (365 and cloud) and VMware (virtualisation). We are certified partners of all these manufacturers.

Does the contract have a minimum contract period? No. IT Unlimited operates with no minimum contract term. If, at any time, the hotel is not satisfied, it can terminate the contract without incurring any penalties. We believe that trust is earned through results, not through contractual clauses.

Does DataRoad also deal with CCTV and video surveillance? Yes. We design, install and manage IP video surveillance systems integrated with the network infrastructure — featuring continuous recording, secure retention and remote access for hotel management.

Are hotels outside Lisbon any good? Yes. DataRoad has an active presence in Lisbon, Porto, Faro, Funchal and Évora. Hotel chains with multiple properties in different regions of the country are served with the same high standard of quality and by the same dedicated team.

How do I get started? Contact us for a free, no-obligation assessment. We carry out a complete audit of your hotel's IT infrastructure — network, Wi-Fi, security, systems and equipment — and present a report with clear recommendations and an IT Unlimited proposal tailored to your operation.

Your hotel’s technology isn’t just a minor detail. It’s what makes everything else work.

We do IT properly.