24/7 IT Monitoring and Maintenance
Proactive fault detection, continuous monitoring and preventative maintenance of networks and servers — before the problem affects your business
24/7, 365 IT Support
24-hour, 365-day monitoring and alarm service, combined with local, remote and telephone support
Certified IT Services
DataRoad holds a number of certifications and has extensive experience, as do its technicians
Computer Networks and Cabling
Installation of structured networks and certified IT cabling. Business and managed wireless networks
IT Unlimited – Monthly Subscription
A certified and specialised IT support plan – covering on-site, remote and telephone support – providing comprehensive IT support for businesses
IP PBX Solutions
IP telephone systems for businesses, with advanced voice features, carrier-independent and cost-effective
IT Services for Businesses
Specialist IT support for businesses
Certified IT Services, so that your business never stops
DataRoad is an MSP (Managed Services Provider) specialising in IT support, corporate networks and cyber security. We guarantee a rapid response, 24/7 monitoring and complete stability for our clients’ systems.
We take care of all your company’s IT needs — so your business never stops
With a highly qualified and results-driven team, we guarantee system continuity, minimise downtime and ensure that every client has a stable, secure IT infrastructure that is ready for growth.
DataRoad acts as your company’s external IT department, ensuring:
- Professional IT Support – remote and on-site, with fast response times.
- 24/7 monitoring – proactive detection of incidents and resolution before they impact the business.
- Enterprise Network and Wi-Fi Management – high-performance solutions for demanding environments.
- Cybersecurity and Data Protection – firewalls, EDR, backups, security and compliance policies.
- Infrastructure projects – structured cabling, servers, virtualisation and migrations.
- Comprehensive IT infrastructure management – onboarding, helpdesk/servicedesk, automation, updates, inventory and policies.
We manage, maintain and optimise all our technology, allowing our clients to focus on their business
The peace of mind that comes from having an experienced, responsive team dedicated to providing excellent IT support
Our focus is simple: businesses free from IT problems.
We manage, maintain and optimise all technology, allowing our clients to focus on their business — with the confidence of having an experienced, accessible and excellence-driven team by their side. eRoad is an MSP (Managed Services Provider) specialising in IT support, corporate networks and cyber security. We guarantee a rapid response, 24/7 monitoring and total stability for companies’ systems.
We take care of all your company’s IT needs — so your business never stops
With a highly qualified and results-driven team, we guarantee system continuity, minimise downtime and ensure that every client has a stable, secure IT infrastructure that is ready for growth.
DataRoad acts as your company’s external IT department, ensuring:
- Professional IT Support – remote and on-site, with fast response times.
- 24/7 monitoring – proactive detection of incidents and resolution before they impact the business.
- Enterprise Network and Wi-Fi Management – high-performance solutions for demanding environments.
- Cybersecurity and Data Protection – firewalls, EDR, backups, security and compliance policies.
- Infrastructure projects – structured cabling, servers, virtualisation and migrations.
- Comprehensive IT infrastructure management – onboarding, helpdesk/servicedesk, automation, updates, inventory and policies.
We manage, maintain and optimise all our technology, allowing our clients to focus on their business
The peace of mind that comes from having an experienced, responsive team dedicated to providing excellent IT support
Our focus is simple: businesses free from IT problems.
We manage, maintain and optimise all technology, allowing our clients to focus on their business — with the confidence of having an experienced, responsive team committed to excellence by their side
Proactive
Continuous monitoring: the incident is resolved before it is even noticed.
Fixed amount
Without a time allowance and without the conflict of interest that it creates.
An official
Networking, security, cloud and workstations – all handled by the same point of contact.
Documented
Stock levels, access details and history are always available to the customer.
Proactive, Managed IT with No Surprises
There are IT companies that turn up when something goes wrong
DataRoad works to ensure that nothing goes wrong and that businesses keep running
The market for IT services for businesses in Portugal It’s full of options: freelancers, one-off technicians, reactive helpdesks and software resellers who “include support”. Prices vary, business models are confusing — but the pattern is the same:
Something goes wrong, you ring support, someone turns up when they can, and the bill keeps going up as the problem drags on.
A DataRoad was created to break this cycle.
We believe that the Enterprise IT cannot operate in emergency mode, it cannot depend on a particular person’s availability, it cannot cost more when the situation is more serious, and it cannot be a ‘black box’ where the customer has no idea what is being done.
There have been more than 11 years, DataRoad provides managed IT services (MSP) to companies in Portugal with a clear business model: proactive, transparent, with full accountability and a predictable monthly cost.
More than 200 companies have already entrusted their IT infrastructure to DataRoad — in sectors where technology cannot fail.
We do IT properly.
It’s not just a slogan. It’s a monthly commitment — without loyalty contracts.
Who is DataRoad? (Facts, Not Marketing)
A DataRoad is a Portuguese company specialising in Managed Services Provider (MSP) based in Alfragide, Lisbon, with the capacity to operate throughout the country — Lisbon, Porto, the Algarve, Madeira and Évora — and with international clients which operate in Portugal.
We are not:
- A large, bureaucratic multinational where nobody knows the customer
- A freelancer with no infrastructure, redundancy or continuity
We are a company just the right size:
- Specialised and certified teams
- Responsiveness 24/7 · 365 days
- A genuine focus on each client and their infrastructure
The figures that define us
Over 11 years’ experience in enterprise IT
From the ISDN era to the cloud, from Wi-Fi 1 to Wi-Fi 6E, from physical servers to virtualisation and zero trust. We know the past because we’ve lived through it.+232 active client companies
Discerning companies looking for quality, reliability and predictability, not the cheapest option.TOP 5%: Portugal’s Best SMEs (2 consecutive years)
Distinction with “Excellent” Financial Soundness Rating (ScorePME). An IT partner that will be here tomorrow.5 stars on Google
Genuine, public and verified reviews — a direct reflection of the service provided.Member of the Apple Consultants Network
Certified Apple Business Support, with access to exclusive Apple resources.Certified Partner of Microsoft, Fortinet, Sophos, Ubiquiti, Dell, Cisco and VMware
Active certifications, put into practice in day-to-day work — not just displayed.
The DataRoad Model — IT Without Conflicts of Interest
IT Unlimited · Fixed Price · All-Inclusive
O IT Unlimited model eliminates the biggest problem with traditional IT support:
the more faults there are, the more the customer pays.
At DataRoad, the monthly fee is fixed.
Regardless of the number of incidents.
The result?
- O the only incentive it’s just that the problems do not exist
- We invest in prevention, monitoring and automation
- Incidents are resolved before it affects the business
What Really Sets Us Apart
True Proactivity, 24/7
Continuous monitoring, automatic alerts, immediate remediation and human technical escalation where necessary.
Many problems can be solved before the customer realised they existed.
Full Liability
We do not consider “whether the problem is ours”.
We take responsibility the entire IT infrastructure — hardware, software, networks, cloud and security.
A single partner. One person in charge.
Total Transparency
- Detailed monthly reports
- Quarterly reviews with a technology roadmap
- Incidents, response times, backups, updates and system status
No smoke and mirrors. No pointless meetings. Just the facts.
Guaranteed Continuity
Knowledge does not reside in a coach’s head.
It is documented, shared and protected by the organisation.
If someone changes, the service remains the same.
A Team of Certified Experts
The DataRoad team consists of certified technicians, not makeshift generalists.
Microsoft, Apple, Fortinet, Sophos, Cisco, VMware, Ubiquiti and Dell are part of our day-to-day technical DNA.
Each client is known by name, their infrastructure and their history — not by ticket number.
Proven Experience in Critical Sectors
Hospitality & Tourism
High-density Wi-Fi, PMS, separate networks for guests and operations, out-of-hours support.
Health & Pharmaceuticals
GDPR, clinical data security, full availability of critical systems.
Higher Education & Research
Complex networks, hundreds of devices, international integrations.
Diplomatic & Governmental
High-security environments, absolute confidentiality and technical rigour.
International Companies in Portugal
A local IT partner that complies with global policies and provides support in Portuguese and English.
National Presence, Local Response
Head office in Alfragide (Lisbon), with same-day in-person support in Greater Lisbon and operational presence in the Porto, the Algarve, Madeira and Évora.
For international customers, DataRoad is the trusted local partner in Portugal.
📍 Avenida dos Moinhos No. 12 B · 2610‑119 Quinta-Grande, Alfragide
☎ 211 459 950 · ✉ sales@dataroad.pt
Three Reasons to Contact DataRoad Today
1. Free diagnosis
A comprehensive audit — with no obligation and no pressure.
2. Every month without monitoring is an unnecessary risk
Backups, security, capacity and vulnerabilities require constant monitoring — not a delayed response.
3. No loyalty scheme. Zero risk.
If, at the end of the first month, it doesn’t make sense, you can leave — without any penalties.
Get Started Now
- Please contact us by telephone or email
- On-site or remote analysis
- A clear, comprehensive proposal with a fixed price
- Service to start the following week
☎ 211 459 950 (national landline call) · ✉ sales@dataroad.pt
Frequently Asked Questions
What distinguishes this from a traditional contract?
A traditional service agreement buys you the technician’s time. This model buys you access to the infrastructure — with monitoring, preventative maintenance and a fixed number that does not increase simply because there have been more problems.
Do we become dependent on the supplier?
All documentation, inventory and access details belong to the client and are always available. If you ever want to move on, you can take everything with you — it’s the only honest way to work.
How long does the transition take?
Typically two to four weeks: stock-taking, access, documentation and an orderly handover, without a period where nobody knows where anything is.
A chat before making a decision
Whether you’re tackling a specific problem, planning a move or simply looking for a second opinion, we always start in the same way: by understanding your situation before making any suggestions. No obligation, no jargon and no catalogues.
Some of the companies that have already chosen DataRoad as their IT partner in Portugal
![mun[it] logo, a digital marketing agency — a DataRoad client](https://www.redes-informatica.pt/wp-content/uploads/2025/04/munit.png)
A DataRoad was founded with the aim of supporting businesses of all sizes with their technological needs, providing advanced IT solutions and information technologies that were previously only available to large organisations. Today, we make these solutions available to SMEs and large companies infrastructure, services and high-performance technology, with competitive costs and focused on the real value of the business.
We are a company specialising in the provision of IT services, supply of technology products, IT consultancy, installation and management of computer networks, technical support e professional IT maintenance. Our approach incorporates all the critical components of companies’ technology ecosystems, ensuring comprehensive solutions that are fully tailored to their needs.
In the field of information technologies, we cover all key areas in full:
- Business hardware and servers,
- Management, productivity and security software,
- Strategic IT consultancy services,
- Computer network installation and support,
- Specialist maintenance, support and assistance services,
- Tailored and scalable solutions for hybrid, cloud or on-premises environments.
DataRoad stands out as a company that dynamic, competitive and highly results-oriented, underpinned by a solid and long-standing relationship of trust with our clients. We are committed to transforming technology into a genuine driver of growth, security and efficiency for every organisation we serve.
A DataRoad positions itself as the sole, comprehensive technology partner for companies seeking high-quality IT services, cost reduction and maximum operational efficiency. We focus on premium, technically robust solutions that offer excellent value for money, enabling companies to concentrate fully on their core business whilst we take care of the comprehensive management of their IT operations.
With specialised know-how, extensive experience e recognised certifications from a range of leading manufacturers, DataRoad excels in the implementation and support of computer networks, IT security, communications infrastructure, consultancy services and certified professional IT services. Our highly qualified technical team has a proven track record of projects completed in IT support, installation of structured cabling systems, cybersecurity e management of corporate IT infrastructure.
We are committed to providing first-class IT services, capable of meeting — and often exceeding — our clients’ expectations. We focus on efficiency, speed and reliability, ensuring that every solution is implemented in a way that profitable, secure and fully aligned with business objectives of our customers.
Whilst MSP (Managed Service Provider), DataRoad provides comprehensive management of companies’ IT systems through its services proactive which include continuous monitoring, advanced alerts, detailed reporting and specialist support. Our service IT Unlimited Premium, available 24 hours a day, 7 days a week, 365 days a year, ensures maximum availability, security and stability of the IT infrastructure.
DataRoad is the ideal choice for companies looking for more than just technical support: they are looking for a trusted partner, capable of delivering consistent results, scalable solutions and genuine strategic guidance across all areas of IT.
// Find out more about DataRoad
Specialist Services
Consultancy Certificates
IT Services
With a team of highly experienced, certified professionals possessing specialist expertise, DataRoad guarantees IT services of the highest standard, always ensuring high standards of quality and precision. We meet demanding response times and deliver reliable, efficient solutions tailored to our clients’ actual needs. We complement our offering with strategic partnerships in complementary technological fields, enabling us to provide a comprehensive portfolio of innovative and competitive solutions. Our commitment is simple and clear: to provide a premium, wide-ranging service, with an absolute focus on the satisfaction, security and operational continuity of the companies that place their trust in us.
Our strengths make DataRoad a highly valuable partner in the IT services, offering businesses robust and specialised technological support. Our extensive technical knowledge base adds real value to our clients’ projects, from installation of computer networks, specialist technical support, IT consultancy, infrastructure modernisation and the ongoing management of complex environments.
DataRoad is a leading company in the field of information technologies, acting as MSP (Managed Service Provider) with in-depth expertise, proven experience and certifications from a number of leading manufacturers in the market. We have a highly qualified and certified team specialising in the areas of business IT support, installation and certification of structured cabling systems, cybersecurity, networking e IT asset management, ensuring that IT services are managed with rigour, efficiency and reliability.
Our approach is based on technical excellence, proactivity and a commitment to results, making us a strategic partner for companies seeking a premium, stable, secure and growth-oriented IT service.
24-hour support, 7 days a week – 365 days a year
To ensure your business avoids IT problems and remains available at all times, without faults or interruptions.
Technical Qualifications and Experience
Certified, qualified and experienced technicians, always ready to help you – simply because we love what we do.
Cloud Services
Management and administration of Office 365 and Google G Suite cloud solutions
Solutions Managed Services Voice
IP PBX communications solutions
Backup Services
Managed backup services, including administration and monitoring
IT Consultancy
Technical advice, auditing, analysis, and recommendations for implementation and solutions
IT Cabling Installation Services
A certified and qualified team specialising in the installation of computer networks
Managed Enterprise Wireless Networks
Installation of managed, monitored and secure wireless network solutions.
DataRoad Support Plans
Your company’s IT
in the right hands
- Remote and telephone support
during working hours - 24/7 monitoring
with automatic alerts - Incident response with an SLA
- Update management
security patches - Dedicated helpdesk
by email and telephone
- Unlimited in-person support
- with travel included
- Advanced 24×7×365 monitoring
- Comprehensive fleet management
- Cybersecurity included
(firewall, managed antivirus) - Aggressive SLA — immediate response
critical incidents - No limit on hours
- Dedicated helpdesk
during working hours
- Everything that’s included
at IT Unlimited - 24 hours a day, 7 days a week, 365 days a year support
- including weekends and public holidays
- Dedicated technical account manager
- Regular IT strategic alignment meetings
- Business Continuity Plan (Disaster Recovery)
- Priority access to network and infrastructure projects
DataRoad · IT Services and Consultancy
Find out about our Awards
We do IT right
Companies that can’t afford to stop choose those who have already proven they work
We do IT right — and the figures prove it.
Behind every growing business, there is an infrastructure that never fails!
+
Years of Experience
+
Google Reviews
+
IT Certifications
+
Countries with Customers
+
IT Projects
+
Companies
H
24/7 monitoring, 365 days a year
%
Guaranteed Uptime
// Why choose DataRoad
We do IT Right!
Find out about our IT support options
A single partner for all your IT needs
A single point of contact to manage your company’s IT operations, backed by a diverse, specialised and certified team.
IT Unlimited Plan
Monthly subscription for IT support and IT consultancy, with fixed costs and no minimum contract term
Response times
Immediate response times for IT support, so that your business doesn’t experience any IT problems
// Testimonials from our customers
What do the
Our Customers
António BrásCEO
João Carlos VicenteCFO
Gustavo Barbosa NevesCOO
Rodrigo Guerreiro
Ricardo RodriguesCEO
Carlos da MataCEO
João Andrade MoreiraIT
Ricardo Silva CostaIT
Pedro RibeiroCEO
Susana CostaCEO
Every hour spent waiting for assistance is an hour of lost working time.We respond within minutes via telephone and remote access, and, when absolutely necessary, we’ll be at your premises on the very same day.Book our visit now and get in touch with us today
Unlimited monthly IT maintenance for businesses, with no limit on hours and no call-out charges.
IT Unlimited — unlimited support,
fixed cost
On-site, remote and telephone support with continuous monitoring and alarm services 24 hours a day, 365 days a year. A fixed monthly fee that covers everything the operation requires — with no hourly charges and no surprises on the bill.
- Unlimited support hours
- Travel included, no extras
- 24/7/365 monitoring and alarm system
- Response times defined by the SLA
- Preventative and corrective maintenance
- No loyalty scheme or membership fees
MSP — Managed Service Provider · 232 client companies · Over 11 years’ experience in corporate IT
// Our IT services
Business IT Support
IT support for businesses with an immediate response
On-site, remote and telephone technical support for businesses in Lisbon and the surrounding area, provided by certified technicians with response times set out in writing in the contract.
We don’t leave requests on hold or put off replies until tomorrow: we resolve issues remotely in a matter of minutes, and when we need to work on the equipment in person, we’ll be at your premises on the very same day.
Every hour of downtime costs your business money. That’s why we measure what we promise — and show you the figures every month.
Latest News
Our projects
Find out about our latest news and completed projects
In the projects we are involved in, we bring all our experience, commitment and dedication to our clients
The greatest source of pride and fulfilment we can achieve is always your recognition of our work
We help businesses grow with our specialist IT expertise
The IT Department Your Company Has Always Needed Continuous monitoring, on-site and remote support, and comprehensive management of your IT infrastructure — available 24 hours a day, 365 days a year. Whilst we take care of the technology, your team can focus on what really matters: the business.
Case studies reais
Networks, Wi-Fi, servers and security systems installed and managed by us — in hotels, clinics, offices and multinational companies operating in Portugal.
Forward College — IT network and support at the Lisbon campus
Forward College, a European higher education institution with a campus in Lisbon, has chosen DataRoad as its IT partner for its operations in Portugal. U...
View the case
Magnelusa — Computer network installation
Magnelusa, a leading Portuguese company in its sector, commissioned DataRoad to install the IT network at its premises. It was necessary...
View the case
Klass Wagen — IT infrastructure for car hire operations in Portugal
Klass Wagen, a rapidly growing international car hire company in Europe, has entrusted DataRoad with the IT infrastructure for its operations in Portugal....
View the case
Panike — Network and communications infrastructure in the food industry
Panike, a leading national name in the production of pastries and baked goods, has chosen DataRoad to strengthen the network and communications infrastructure of its...
View the case
Public Sector
SSAP: structured networks and 56 Wi-Fi 7 access points across three buildings
Structured networks and 56 WiFi 7 access points in three buildings belonging to the Public Administration’s Social Services, following a public tender.
View the case
Companies - Multinationals
ReStream — Complete IT network (Wi-Fi 6, firewall, Starlink) in the office...
A fully equipped IT network at ReStream’s office in Cascais: Wi-Fi 6, a firewall and a Starlink connection for redundancy.
View the case
Companies - Multinationals
Reltio — IT Unlimited IT maintenance and consultancy at the Li... office.
IT Unlimited IT maintenance and consultancy at Reltio’s Lisbon office, with support provided on a fixed monthly fee basis.
View the case
Hospitality
LX Arch Hotel (Rua Augusta, Lisbon) — Full IT set-up, Wi-Fi 7,...
A comprehensive IT installation at the LX Arch Hotel on Rua Augusta: WiFi 7 in all rooms, CCTV and ongoing IT management.
View the case
Clinics and Health
Lambert Clinic (Corroios) — Comprehensive IT support from IT Unlimited, network and Wi-Fi...
Comprehensive IT support, including corporate network and wireless services, at Clínica Lambert in Corroios, under an IT Unlimited contract.
View the case
Clinics and Health
Clínica Mulher (Twin Towers, Sete Rios) — Full IT network, WiFi 7 and...
A fully equipped IT network, Wi-Fi 7 and Unlimited IT support at Clínica Mulher, in the Twin Towers in Sete Rios, Lisbon.
View the case
Hospitality
Ouro Rossio Hotel — Comprehensive IT infrastructure, Wi-Fi and CCTV for guests...
How we fitted out the Ouro Rossio Hotel, in Restauradores, with a complete IT infrastructure: a network, Wi-Fi for guests and CCTV.
View the caseContact us now
Contact Form
Request a quote from DataRoad. We’ll take care of the rest with a prompt and clear response to support your business’s needs.
Tell us what you need. IT support, network installation, cyber security, an office move or simply a second opinion on your IT infrastructure — we’re here to help.
Please fill in the form and a specialist technician will contact you on the same day.
Frequently Asked Questions about IT Support
What is the difference between remote support and on-site support?
Remote support resolves most issues straight away, from a distance; on-site support is used when physical intervention is required (hardware, networks, installations). With DataRoad, you get both.
Do you offer support outside working hours?
Yes — depending on the plan, we offer extended cover, including 24/7 cover and cover at weekends and on public holidays under the Premium 365 plan.
What size of companies do you work with?
From SMEs to companies with dozens or hundreds of staff. The plans are tailored to the number of users and the critical nature of the operation.
Latest news
DataRoad's latest news and articles.
Office Relocation: An IT Checklist to Ensure Everything Runs Smoothly
IT checklist for relocating premises: the long lead times that affect everything, what needs to be decided before the work begins, the phased plan and the mistakes that are always repeated.
IT for Businesses: Lisbon, Setúbal, Porto, Beja, Cascais and Oeiras
IT support for businesses on the Setúbal Peninsula: what sets the region’s needs apart, when face-to-face contact is essential, and the four questions to ask before engaging a local partner.
Enterprise Wireless Networks: Why Home Wi-Fi Isn’t Up to the Job
Wireless networks for businesses: the four issues that cause Wi-Fi failures, why more access points can worsen the network, the role of a coverage survey, and the most demanding environments.