{"id":70,"count":3,"description":"This category organises DataRoad's content on IT support contracts and maintenance plans, the contracting model most used by companies that prefer a fixed and predictable monthly cost rather than paying per hour or per incident. In an IT services contract, the company pays a monthly fee that covers a defined set of services \u2014 typically remote support, server and workstation monitoring, update management and a number of included intervention hours \u2014 which makes budgetary planning easier for the finance department and avoids surprises on the invoice. DataRoad works with different contract tiers, adjusted to the number of users and the criticality of each company's systems, ranging from basic support plans to plans with extended coverage and shorter response times. The articles in this category detail what is typically included in each tier, how the number of hours required is calculated, and in which situations it is worthwhile to opt for a higher-level plan. For companies with more intensive support needs and without a limit on calls, DataRoad also provides the plan IT Unlimited<\/a>.","link":"https:\/\/www.redes-informatica.pt\/en\/category\/avenca-de-servicos-informatica\/","name":"IT Services Agreement","slug":"it-services-contract","taxonomy":"category","parent":0,"meta":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t