{"id":69,"count":5,"description":"This section of the website brings together content on IT support and services geared towards companies that are considering changing their IT provider. Changing IT supplier worries many managers, largely due to the fear of losing configuration history, access credentials or continuity of support during the transition. In the articles gathered here, DataRoad explains how it manages this process in a structured way: a complete audit of the existing infrastructure, validation of current contracts and licensing, phased migration of critical services (email, backups, VPN, domain) and a period of enhanced monitoring during the first few weeks following the transition to ensure there are no breaks in service. This process is normally driven by dissatisfaction with response times, a lack of reporting on incidents or the absence of a formal service commitment from the previous supplier. It is precisely this formal commitment that DataRoad clearly defines for every client. To find out what response times and service guarantees you can expect after the switch, please consult the Service Level Agreements (SLAs)<\/a> applied by DataRoad.","link":"https:\/\/www.redes-informatica.pt\/en\/category\/assistencia-informatica\/","name":"Computer Support and IT Services","slug":"it-support","taxonomy":"category","parent":0,"meta":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t